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Terms & Conditions

Please read our Terms & Conditions below


Terms & Conditions

1. By participating in the "PITCHFIVE" predictor game, you fully agree and accept the Competition's Terms and Conditions set out below.
2. Players will be deemed to have accepted these Terms and Conditions and agreed to be bound by them when entering this Competition.
3. If you breach these or any of our other Terms and Conditions PITCHFIVE reserve the right to de-activate your registration.
4. To de-activate your registration please contact our Support Team at: [email protected]

Your Age

1. The Competition is open to all entrants, aged 18 or over.
2. Proof of identity and age, however, may be required in certain circumstances to validate and authenticate an entrant’s identity and/or age. We will undertake an age verification process using the details we obtain from you during the registration. These details may be checked against a variety of identity databases. We may also ask you for specific proof of identification (such as a copy of your passport, Driving Licence etc). At times, we may also use your information to pursue other checks of identity.
3. No winnings will be paid to Players under the age of 18 years old

Verification

1. We reserve the right to ask for proof of age and/or address from You and may suspend or restrict Your Account until You provide the requested documents.
2. By accepting the Terms and Conditions, you authorise us to conduct any identification, credit or other verification checks that we may require (either for our own purposes or as required by applicable law or a regulatory body), including (but not limited to) checking any or all of the details You provide when registering or changing your account details (e.g. when You update the payment method linked to your account). In particular, we may verify that you are 18 (eighteen) years of age or older and that you are resident in the country in which you say you are resident. You agree to provide us with any information we may reasonably need in relation to such checks.
3. We may supply the information that you have given us to authorised credit reference agencies, who may check the details we provide against any databases (public or private) to which they have access and may keep a record of that check. We may share information with credit reference and fraud prevention agencies for use in credit decisions, identification checks and for fraud detection and prevention purposes. You agree that we may process, use, record and disclose the personal information which you provide in connection with your registration in accordance with our Privacy Policy, and that such personal data may be recorded by us or the credit reference agencies.
4. If we are unable to confirm that your details (including, without limitation, that you are 18 (eighteen) years of age or older) your account will be suspended. No further gambling will be permitted until age and identity verification checks have been successfully completed to our reasonable satisfaction.
5. As well as the other checks we may undertake, you may be required to provide proof of identity and /or proof of address to assist us with verification. If requested by us, you will need to send us a copy of your passport, driver's licence, birth certificate or other appropriate proof of address documentation for these purposes. 
6. We reserve the right to request any documentation reasonably required in order to meet our legal and regulatory requirements or comply with our internal fraud prevention procedures, should circumstances dictate.

Registration & Payment Methods

1. To transact with PITCHFIVE you must register onto our website.
2. You can fund your entry after you have selected your 5 predictions.
3. The entry fee is £5 per play.
4. Entry payments are made via a secure payment gateway ‘Worldpay’ using a debit card. (We do not accept credit cards)
5. This game is open to UK residents only.
6. All payments to players will be made by PITCHFIVE from our associated bank.
7. We reserve the right to close or suspend your registration at any time and for any reason, including (but not limited to) any suspected breach of these Terms of Play by you or if we believe you are engaging in activity which we believe is detrimental to the conduct of our business. We will endeavour to give you notice before closing your registration unless circumstances dictate that legally or practically we cannot do so.
8. If your registration is closed subject to any other terms within these Terms of Play you will be sent the remaining sum. These outstanding funds will be sent by a method of payment determined by us.
9. Prize monies will only be paid into a personal registered bank account bearing the full name of the registered player.
10. PITCHFIVE will not make payment via any third parties bank account.
11. PITCHFIVE reserve the right to request proof of account ownership.
12. PITCHFIVE will not be making any payments to any players outside the UK.
13. PITCHFIVE will ensure all prize money collected will be protected from any cases of insolvency.

Your Predictions

1. Predict five match outcomes (Home Win, Draw, Away Win) from the numerous matches displayed under the “Fixtures” tab.
2. Only entries that have successfully been chosen and appear in the ‘Awaiting Predictions’ tab for the current week are valid, and will be eligible to win the promoted prizes within the given week.
3. PITCHFIVE does not accept responsibility for any Competition entries that are lost, damaged, mislaid or delayed or for any technical failure.
4. The winner will be defined as the registered user who accumulates the most points for the week from the pre-selected football matches for the given week. In circumstances where there is more than one winner the promoted prize will be shared evenly between all winning parties.
5. The winner(s) will be notified on the Monday after the given competition has ended for the week.
Results are taken from the full-time result and does not include extra time or penalties

Custom League(s)

a) A Custom League will be valid when a minimum of two (2) members (including the Chairman) are accepted.
b) A maximum of 50 members may participate in a Custom League so long as each member has successfully registered.
c) A user may participate in numerous Custom Leagues
d) To start your own Custom League, you must first enter the ‘Leaderboards’ tab and then click on the create ‘Custom Leaderboard’
e) You will be asked to give your Custom League a name. PITCHFIVE reserve the right to refuse team names that are felt in their sole opinion to be inappropriate or offensive. Unsuitable names will be deleted and at PITCHFIVE’s discretion the Chairman's team (and other teams controlled by the Chairman) may; be deleted from the game; the Custom League may appear under the Chairman's name.
f) Once set up, you will be the nominated Chairman of your Custom League. Entry to the Custom League name can be circulated to friends, family and colleagues using the 'Invite Members' facility on the ’Add new Custom Leaderboard’
g) To join a Custom League, the invitee will need to register and then click on the 'Accept' button in their 'Custom Leaderboard' section.

Abandoned Games

1. If a pre-selected match becomes abandoned due to whatever reason you will have the option to re-select your predictions as long as none of your other predictions have kicked off. Enter 'My Predictions' in the profile section and then locate your prediction slip in the 'Awaiting Predictions' column. If none of your fixtures have kicked off you will see Delete Slip in the top right hand corner of the prediction slip which will allow you to delete the slip in question and place a credit under your username for you to re-select your predictions.
2. If any of your matches have kicked off the outcome of the postponed fixture will be determined by the decision of the ‘pools panel’ if for whatever reason the ‘Pools Panel’ cannot make the decision before 8pm on Sunday this will be made by the PITCHFIVE panel.
3. If in the extreme case that the majority of matches do become postponed due to severe weather conditions and PitchFive feel the remaining fixtures will not be adequate to offer the player a fair game, PITCHFIVE may make the decision to abandon the current week's predictions, refunding any participating players their entry fees.

The Rules

1. Players are responsible for ensuring that they comply with any laws applicable to betting in their country of residence. PITCHFIVE is not responsible for any action which may arise from using our website in a country in which this activity may be illegal. You must not access the Site and/or or open an Account from within a jurisdiction that prohibits such activities and the availability of the Site from any such jurisdiction does not constitute an invitation by PITCHFIVE to use the Site in any such jurisdiction.
2. The Competition is not open to employees of PITCHFIVE, affiliates, subsidiaries, agencies, advisors; or anyone else involved in the creation or administration of the Competition.
3. Any users altering their personal details (First Name, Last Name, Email address) during an 'in-play' competition week may have their entry submission declared null-and-void if it is believed to be an attempt to defraud and circumvent competition rules and regulations. In such cases PITCHFIVE reserves the right to request proof of 'Mobile Registration' and/or 'Identity Documentation'.
4. In the event that PITCHFIVE, in its sole discretion, considers that any Content violates these Terms or is offensive or illegal or has the potential to violate the rights of, harm or threaten the safety of other users, PITCHFIVE reserves the right to take any action that it deems necessary, including, but not limited to, disabling such Profile, deleting such Content, restricting your usage of communication features on the website and/or app or terminating your use of the website and/or app.
5. By entering the Competition entrants agree that their personal data submitted as part of the Competition entry process will be stored and processed on behalf of PITCHFIVE as data controller in accordance with applicable data protection laws. Entrants agree that such data may be used to contact the winners of the Competition and for publicity purposes as stated above.
6. PITCHFIVE accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Competition or accepting the prize. PITCHFIVE further disclaims liability for any injury or damage to your or any other person's computer or Smartphone relating to or resulting from participation in or downloading any materials in connection with the Competition.
7. These Terms and Conditions are subject to change, we will advise of any changes via email 28 days prior to any such changes.

Fraud, Hacking and Promotions

1. We reserve the right to suspend and/or void selections at any time if we believe there may be fraudulent money laundering or rigging activity suspected. Also, if a problem with the legality of wagering in the jurisdiction in which a Player is based, if the Player is suspected to be underage and/or the verification of his/her identity has not been completed.
2. The software on the Site is to be used as presented. The Site should not be hacked into, altered or be compromised by users in any way. Any such behaviour will lead to the closure of their registration and may also lead to criminal investigations.
3. PITCHFIVE will endeavour to credit a Player’s with any free bets, bonuses or equivalent as soon as practicable from the point of the qualifying event, but in exceptional circumstances the crediting may take up to 3 working days from such point. Unless stated otherwise, any such offers in relation require a Player to deposit and make selections to the value of the offer before relevant credits are applied. Credits applied must be used to place selections and are not available for withdrawal and for any offers which apply a bonus based on the amount of a deposit, Players are required to play through both the deposit and the bonus before a withdrawal can be processed. If a bonus applied to you is not used within 3 months of its application PITCHFIVE reserves the right to remove such bonus.
4. Where PITCHFIVE suspects that the terms of any promotion or offer (or any provision within these Terms of Play) has been breached it reserves the right to reclaim the bonus element of such offers and/or void any free selections funded by the the bonus.
5. PITCHFIVE reserves the right to exclude you and any of your ‘referred players’ from its ‘Refer a Friend’ scheme if it believes you have tried to benefit from the scheme by using more than one username or are otherwise engaged in activities that indicate that referrals are not made in good faith. For the avoidance of doubt the Refer a Friend scheme cannot be used in conjunction with any other PITCHFIVE offers or promotions.
6. Please be aware that if you choose to access the PITCHFIVE platform via any third party user interface we cannot provide any assurances that all of the information provided to users of this Site will be available to you.
7. We will not tolerate any fraudulent activity or cheating. If we consider in our reasonable discretion that You have: (1) dishonestly manipulated our Services or taken an unfair advantage of us or our Services; or (2) attempted to defraud us or any other customer or legal entity, we reserve the right to suspend and/or close Your account withholding any or all winnings and share information (together with Your identity) with the police and other appropriate authorities. A non-exhaustive list of what we consider to be fraudulent activity or cheating is set out below:
•            identity fraud;
•            payment fraud;
•            money laundering;
•            third party funding;
•            forgery;
•            using stolen or fraudulent payment details;
•            collusion with other individuals;
•            utilisation of software to gain an advantage;
•            exploitation of loopholes within our software & functionality;
•            insider information.
8. You will not in any way interfere, interrupt, attempt to interrupt, or attempt to manipulate the operations of our Services or the normal play of any of our products. Failure to comply with this rule may lead to Your exclusion from our Services, forfeiture of any winnings from such prohibited behaviour and to possible criminal and civil investigations. In particular, You will not use or attempt to use any artificial intelligence, automated players (bots) or player assistance software but will play personally via the interfaces provided by us only.

Intellectual Property Rights

1. Unless marked otherwise PITCHFIVE ensures the commercial rights to exploit all intellectual property rights in the Site, and in the material published on it. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.
2. You must not use any part of the materials on the Site for any commercial purposes without obtaining a license to do so from us or our licensors.
3. You may print off and download extracts of any page(s) from the Site for your personal reference.
4. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
5. Our status (and that of any identified contributors) as the authors of material on the Site must always be acknowledged.
6. If you print off, copy or download any part of the Site in breach of these Terms of Play, we reserve the right to terminate your right to use the Site immediately. We also reserve the right to close your Account with immediate effect and if we do so you must, at our option, return or destroy any copies of the materials you have made.

Freezing Your account

1. In certain circumstances, we may need to void any transactions and freeze the funds in Your Account so that such funds will be temporarily unavailable for You to play with. We will only do so where we have reason to believe that:
2. Your Account may be being used for fraudulent purposes or cheating in breach of Section 15 (Fraud and Cheating)), for the purposes of money laundering or in such a way as to jeopardise the integrity of the sports or events on which we offer betting markets;
3. You have opened or are using multiple Accounts or a duplicate Account;
4. You are under 18 (eighteen) years old;
5. You have provided incorrect details to us;  

Disputes and Complaints

1. Any Player wishing to make a complaint or who has a dispute should email [email protected] they will examine your query and seek to resolve it as soon as is reasonably possible.
2. Should you still be dissatisfied with the outcome, and should the matter relate to a dispute, you are entitled to contact the Independent Betting Adjudication Service (IBAS). Full details of what IBAS can offer in these circumstances can be found at the IBAS website: www.ibasuk.com. Please note that IBAS will require that you to have first sought to resolve your dispute directly with us, before contacting them.
3. Players who have a complaint about the manner in which we have conducted any aspect of our business, but which does not relate to a betting dispute, may also contact our regulator, the UK Gambling Commission: www.gamblingcomission.gov.uk.

Responsible Gambling

1. We are committed to Responsible Gambling and have a number of self-help tools to help You manage Your gambling.
2. GAMSTOP is a self-exclusion tool that is intended to help you from accessing gambling websites and apps run by companies licensed by the Gambling Commission in Great Britain, who have signed up to the service.
In order to self-exclude with GAMSTOP you will need to visit www.gamstop.co.uk Once you are self-excluded with GAMSTOP you will not be allowed to gamble with us until your self-exclusion is no longer active in accordance with GAMSTOP’s terms & conditions.
After you register with GAMSTOP you should ensure that the details you use to register with GAMSTOP are the same as those details registered on your account with us. Unless your details registered on your account with us match exactly the details you registered with GAMSTOP your self-exclusion may not be active with us.
We implement reasonable checks and safeguards to ensure that whilst you are self-excluded via GAMSTOP you cannot access our services.
You accept that we have no responsibility or liability whatsoever (including in respect of any losses You may incur) if you continue to gamble or are able to gamble with us or any third party, where:
(a) you have sought to circumvent a GAMSTOP self-exclusion via additional accounts;
(b) where you have changed any of the registration details (which would also include if you open up an account with substantially the same information, albeit inputted into the registration form in a different way);
(c) where you have registered a new account when the GAMSTOP service is unavailable, inaccessible or degraded for whatever reason;
(d) where you have sought to take advantage of the GAMSTOP service being unavailable, inaccessible or degraded; or
(e) for any other reason outside of our reasonable control, including where the operating systems utilised by GAMSTOP fail to properly and/or in a timely manner identify you and/or your online accounts as subject to self-exclusion when you attempt to use our services. 
3. The National Association for Gambling Care Educational Resources and Training (GAMCARE) (www.gamcare.org.uk) provides information, advice and counselling to individuals, their family and friends who have concerns about problem gambling. The free Helpline number for GAMCARE (available 8am – midnight, 7 days a week) is 0808 8020 133. If You have any concerns about your gambling You can also find information and support at www.begambleaware.org.
4. For more advice on how to gamble responsibly visit https://www.gamcare.org.uk
5. For further information on GAMSTOP’s Terms of Use please visit https://www.gamstop.co.uk/terms-of-use

Self-Exclusion
 
1. If at any stage, you wish to be self-excluded from our website please email [email protected] with your request. We will ensure your request will be actioned immediately for the period of 6 months unless stated otherwise

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